PokenZoo Shipping, Privacy and Return Policies

Shipping Policy
All Pokens shown on the web page are in stock at all times (with rare exceptions). Orders are shipped within 12 hours. Domestic shipping in the continental U.S. is via First Class or Priority Mail, both of which guarantee 2 to 3 day service from the U.S. Post Office.

All orders ship free to domestic US addresses via USPS First Class or Priority Mail. 

Want it guaranteed in under three days? Pick UPS or FedEx options. All international orders ship via FedEx unless otherwise requested.

Special shipping requirements? Just call us at 1-888-465-8272.

Shipping via FedEx
If you absolutely need it right away, PokenZoo now ships via FedEx. Any order placed before 4:00 pm CST will ship out that day via FedEx. Orders placed after 4:00 pm CST will ship out the next business day.

You can also order from our PokenZoo Amazon Store before the daily deadline and get it the next day.

Return Policy
30 day guarantee. If you return the product unopened and unused within 30 days from the date of purchase, we will refund you the price you paid us for that product--all you pay is the return postage of the goods. Of course, customized and custom-printed Pokens are not returnable. FedEx or other rush shipping costs are not refundable. Bulk orders (18 or more Pokens) are not eligible for refunds.

If you are returning your Poken, please call or email prior to the return in order to let us know.

Send your return to:
PokenZoo
P.O. Box 146
Hudson, WI
54016

Or call us at 1-888-465-8272 between the hours of 9:00 AM and 10:00 PM CST seven days a week.

Privacy Policy
We promise to never give your name, address or e-mail address to anyone for any reason.