PokenZoo: Buy Pokens, and get customer service our clients rave about.
"You know how to do customer service
right to make folks into raving fans!" —CJ
At PokenZoo, we sell Pokens, printing, programming, marketing services and anything else our clients need. We work hard to make everything perfect. But we're human, and sometimes we miss the mark. So we make it right.
And PokenZoo customers love us for it. Below are just a few unsolicited comments from PokenZoo Poken buyers who have been astounded by the lengths we'll go to in order to make sure that a customer is satisfied.
Why don't you become our next incredibly satisified customer?
At PokenZoo we work hard for your business, and we're determined to keep it, no matter how complicated it gets.
So we worked with Sam.
You can see the whole post at http://anothersamchan.com/do-you-poken-i-poken-example-of-great-customer-service/
In short, we worked hard to keep Sam's business. He writes, "Note, I am not an affiliate of PokenZoo, they are really that awesome."
Because we solved quickly a cross-border shipping problem
"Gosh, i wouldn't have believed it myself if i didn't get a personal dose of the quality of your customer service."
We ship from Amazon, too, but that's not always perfect
From Mike on our Amazon page
"After I had ordered this product, the company gave me a personal phone call that they could not process my shipping address. After I verified that my address was correct they promised to ship my key in 1-2 business days. In 1-2 business days it arrived; the product arrived in excellent condition and performed well out of the box. I found it good that I was contacted directly by phone to resolve a shipping address problem with USPS software. "
A bit of a snag with a cross-border UPS shipping error. PokenZoo handled it.
"This post is just a quick thanks to Steve Delmont at PokenZoo.com
I ordered a Poken last week from them and when it arrived UPS wanted to charge me an additional $22 for a brokerage fee. This rarely happens for small items and since the Poken itself was only worth slightly more than the additional fee, I wasn’t too happy.
I contacted Steve and he apologized for the issue and sent me a refund for the full amount. This fee was not PokenZoo’s fault nor problem but they took the liberty to make me happy and did so without even questioning it.
I love companies that do these type of things to keep customers happy. More companies should learn from this, it’s simple little things that keep people coming back in the future…oh and they might just happen to be a blogger who writes a nice post about you."
Once in a while (.002% of the time) a Poken is defective so we replace it. If your luck is bad, so is your replacement, like what happened with Glenn. We took care of that, too.
"Thanks so much. Appreciate the fantastic service!"
Packing the Poken products
And, of course, when you're growing quickly and training new staff, the wrong product gets shipped once in a while. We're only human. We just make it right. Pretty simple.
We wrote to CJ:
"Please forgive the inconvenience. We'll send you the Pokens you actually wanted at no charge. I'll pack them and send them tonight. Keep the others with my compliments."
"How awesome! You know how to do customer service right to make folks into raving fans!...Thanks so much. Have a fantastic day!"